Digital governance in municipalities worldwide (2005)

This report results from the collaboration between the E-Governance Institute at Rutgers, the State University of New Jersey, Campus at Newark (USA) and the Global e-Policy e-Government Institute at Sungkyunkwan University (South Korea). This research, which replicates a survey completed in 2003, evaluates the practice of digital governance in large municipalities worldwide in 2005. As in the study carried out in 2003, this research focuses on the evaluation of current practices in government with an emphasis on the evaluation of each website in terms of digital governance. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, five categories of eGovernance categories were analysed, namely: security, usability, content of websites, type of online services currently being offered, and citizen response and participation through websites established by city governments. 81 cities worldwide were included in the overall rankings.